Materials & Quality

Cleaning guidance: For most items, a warm wash with mild dish soap and a soft sponge is a great everyday clean. Rinse well and allow to fully dry before storing.
If your item is listed as dishwasher-safe, place it on the top rack and avoid harsh high-heat drying cycles where possible.
Storage tips: Store items in a clean, dry place away from direct sunlight and heat sources. Make sure everything is dehydrated before packing it away to help keep it fresh and ready for next use.
When to replace:

Replace an item if you notice:
- cracks, tears, or thinning areas
- loose parts or damage that affects normal use
- changes in shape that don’t return after cleaning
- persistent odours or marks that don’t improve with standard cleaning
For baby items, it’s always best to retire anything that no longer looks or feels “as it should.”

Is it dishwasher safe? Some of our silicone items are dishwasher-safe, but it can vary by product. Please check the product page or packaging for the recommended care. For longer-lasting results, gentle hand washing is always a safe choice.
Is it microwave/freezer safe? Many silicone products are freezer-safe, and some may be microwave-safe; however, this depends on the specific item. Always refer to the product details and use common-sense care (avoid direct heat sources, open flames, and overheating).
Will it stain? Silicone can occasionally stain when it comes into contact with strongly coloured foods (like tomato-based sauces, turmeric, or some berries). Washing soon after use can help reduce this. If staining happens, it’s typically cosmetic and doesn’t affect everyday use.
Is there a silicone smell at first? Sometimes, new silicone can have a light “new product” scent when first opened. This usually fades after a wash and a bit of airing out. Washing with warm, soapy water and allowing it to dry fully often helps.
What if something arrives faulty? If your item arrives damaged or isn’t quite right, contact us, and we’ll help sort it out. Please include your order number and a clear photo of the issue so we can resolve things quickly in line with our returns policy.